Customer Information

Delivery
All Pebble & Grain pieces are hand-finished to order. Estimated dispatch times are shown at checkout and may vary during busy periods.

Returns
Personalised items are nonreturnable unless faulty. If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Personalisation
Please check names, spelling and wording carefully before ordering. Personalised items cannot be amended once production has begun.

FAQs
Each Pebble & Grain piece is hand-finished and may feature natural variation, making every item unique and individual.