Frequently asked questions

Can I change my order after placing it?

If your order hasn’t gone into production yet, we’ll do our best to help. Because our pieces are hand-finished and often personalised, changes aren’t always possible.
How long will my order take?

All Pebble & Grain pieces are hand-finished to order. Most items are prepared and dispatched within 1–5 working days, depending on how busy we are.
What are your delivery times?

Standard delivery: 1–4 working days
Express delivery: 1–2 working days
Please note: we can’t take responsibility for delays once your parcel is with the carrier.
Do you offer returns?

Items are non-returnable unless faulty. If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Can I personalise my order?

Many of our products offer optional personalisation —names, dates, photos or short messages. Please double-check all spellings before ordering. Photo items require clear, bright, high-resolution images. Your image will be reproduced as accurately as possible.
Will my item look exactly like the photos?

We aim to match product images closely, but natural materials vary
• Pebbles, wood and slate differ in shape, size and colour
• This makes every piece one of a kind
Do you take custom design requests?

Yes —we’re happy to consider custom ideas where possible. If you have something specific in mind, feel free to get in touch.
How can I contact you?

hello@pebbleandgrain.co.uk. We aim to reply within 1–2 working days.